Sample Booking Enquiry

The following format is a suggestion that you should adapt to your needs and site. It is important to keep a record of who you deal with - even at the enquiry stage. Good records mean you’ll be able to put them into a database and send them materials, new brochure, etc. You’ll also record what you’ve offered, any special needs of the group and sufficient information for you to contact them again (and again and again).

1. Contact Information

Date of enquiry: ................................... Campsite staff person taking call: .......................................

Name of person making enquiry: ..............................................................................................................

Organisation/group name: .........................................................................................................................

Postal address: ........................................................................................................... Postcode .............

Phone 1: ........................................................ Phone 2 (AH or mobile): ...................................................

Fax (if any): ......................................... email ............................................................................................

2. Group Information

Likely dates and time: Arrival: ................................................. Departure: ............................................

Alternative dates and time: Arrival: .............................................. Departure: .......................................

Likely number of campers: ..................................... Likely number of adults/leaders: ...........................

Age range/ Year level: ............................

Catering: q Fully catered q Self catered

3. Program/Activities (How do they want to use our site? What are we offering?)

Required: ...................................................................................................................................................

Preferred: ...................................................................................................................................................

Campsite input to program: ......................................................................................................................

Inclusions: (program staff, transport quote, 1 in 10 free, etc.) : ...........................................................

Exclusions: (first meal, program staff, etc.) : .........................................................................................

4. Source of information: (How did you hear about us?)

	Previous user		Brochure		Association Directory
	Booking Service		Yellow pages		Web page
	.......................................		.....................................		.................................................



5. Campsite Action: (What do we need to do next)

Brochure sent (date) : ................. Booklet sent (date) : ................. Quote sent (date) : .................

6. Client feedback: (Useful comments - positive and negative - that could help us)

Any comments about our site, our advertising, etc.:.........................................................................................

..............................................................................................................................................................................